Roadmap to configuring a hybrid environment

When you configure a hybrid environment, you establish connections between your on-premises IBM® Domino® servers and IBM SmartCloud® Notes® servers. To help you accomplish this task, a Domain Configuration tool is provided for you that makes the necessary configuration changes to your environment, based on information you provide. During configuration you also provide a certifier ID for your SmartCloud Notes mail servers and you enable the service to verify ownership of at least one Internet domain.

Before you begin

Before you configure a hybrid environment, perform the procedures in Preparing your environment. Also make sure that IBM has created the SmartCloud Notes account for your company, and that you have completed the task Logging on as the first company administrator.

The following table describes the tasks required to configure a hybrid environment and includes links to topics that describe the corresponding procedures.

Table 1. Tasks to configure a hybrid environment
Task Estimated time to complete How to confirm completion
Complete a checklist to make sure all prerequisite tasks are done and to record information you will provide to configure account sesttings. For more information, see Completing a checklist to prepare for configuration.

Varies, depending how many required tasks are complete.

Review the worksheet for accuracy and completeness.

Configure account settings by performing the following tasks in any order. Account settings provide the information about your on-premises environment that is required by the Domain Configuration tool.

15-30 minutes, total

Confirm that there is a checkmark next to each setting in the Account Setup window in SmartCloud Notes Administration.

Use the Pre-configuration Test tool to check that your on-premises environment is prepared to be configured for the SmartCloud Notes service.

5-15 minutes, after you have completed the form. Time depends on how many tests run, which varies according to the amount of information provided.

A report displays, listing the tests that were performed, and identifying issues that need to be resolved.

Check that the account settings are accurate and then enable the settings.

This information is used when the Domain Configuration tool runs, so it is important that it is accurate.

10 minutes

Confirm that the Account Setup window in the SmartCloud Notes Administration interface displays the text Prepare for account activation and the text Select Domain Configuration Tool.

Download and run the Domain Configuration tool.

The tool uses the information provided in account settings to edit the Domino directories of the on-premises hub domain and the on-premises passthru domain. The edits allow the servers in the service and your on-premises servers to connect to each other and to perform directory synchronization and mail routing.

15-30 minutes

Confirm that the tool displays a success message.

Note: If the tool does not run successfully, you must investigate and resolve any issues before continuing. Do not proceed until the tool runs successfully.

Confirm that directory synchronization has completed.

Directory synchronization replicates to the service some of the documents in the Domino directories that are configured for synchronization. These include Global Domain documents, at least one of which is required by the service for Internet domain verification.

The corporate firewall must allow inbound connections over port 1352 so that the service can connect to a directory synchronization server and initiate replication.

The time for the initial directory synchronization to complete varies depending on the number of directories replicated and the network bandwidth.

For example, replicating one directory over a fast connection might take 2-6 hours. Replicating multiple directories or replicating over slower connections might take 3-5 days.

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Confirm that the Account Setup window in the SmartCloud Notes Administration interface displays the message Directory synchronization is complete.

After directory synchronization has completed, verify at least one Internet domain name by creating a CNAME record for it to which the SmartCloud Notes service can connect.

It can take from a few minutes or a few hours to as long as 48 hours to verify domain ownership.

If you do not have the authority to create a CNAME record for your domain, extra time may be required to contact your domain hosting service and have them create the record for you.

After the CNAME record is created, it may take time for your hosting service to replicate it to the Internet. The CNAME record must replicate to the Internet so that the service can connect to it.

Confirm that the Internet Domain Verification window in the SmartCloud Notes Administration interface indicates that at least one domain is verified.

After you have verified at least one Internet domain, Activate your account.

5 minutes

Confirm that the Account Setup window in the SmartCloud Notes Administration interface indicates that the account has been successfully activated.

Run configuration tests to verify that your on-premises environment is configured correctly to work with the service.

2 - 5 minutes

Confirm that no errors are shown in the Configuration Test window.

Check network connections from on-premises servers to SmartCloud Notes servers.

The corporate firewall must allow outbound connections over TCP/IP port 1352.

5 - 10 minutes

Confirm a successful authenticated connection to a mail server.

Issue a Vault Trust Certificate to enable the Notes IDs of provisioned users to be uploaded to a SmartCloud Notes ID vault.

5 - 10 minutes

After a user is provisioned for SmartCloud Notes, confirm that the Notes ID of the user is uploaded to the ID vault.