Checking network connections from on-premises servers to the service

After you run the Domain Configuration tool, check that your on-premises servers are reaching the IBM SmartCloud® Notes® servers by using the trace command.

Before you begin

Make sure that you have completed these tasks:

About this task

To determine the name of your SmartCloud Notes servers, use the format basename1/ou/o, using the base name you provided when you completed the account settings. Remember that if you used Mail (the default) as the base name, then your mail servers are named Mail1, Mail 2, and so on. When you run this trace, you get an authentication error, which is an expected error. Review the lines that follow the error to determine if the connection was successful.

Procedure

  1. From an on-premises primary mail hub server, type the following command into the Domino® server console, based on the mail base name, your organizational unit, and organization name:

    trace basename1/ou/o

    For example: trace Mail1/scn/renov

  2. Review the results of the trace command to make sure that they include the confirmation Connected to server basename1/ou/o.

Results

The following sample output shows a successful trace. 
> trace Mail1/scn/renov
Determining path to server MAIL1/SCN/RENOV
Available Ports:  TCP
Checking normal priority connection documents only...
Allowing wild card connection documents...
Local network connection document found for */scn/renov
  Verifying address '9.12.123.456' for LMAIL1/SCN/RENOV on TCP
  Connected to server MAIL1/SCN/RENOV
Connecting to MAIL1/SCN/RENOV over TCP
  Using address '9.12.123.456' for MAIL1/SCN/RENOV on TCP
Error connecting to server MAIL1/SCN/RENOV: Server error: 
  You are not authorized to use the server 
Connected to server MAIL1/SCN/RENOV
Attempting Authenticated Connection
Compression is Disabled
Encryption is Enabled
In the sample output, the error received when attempting to connect to MAIL1/SCN/RENOV is the expected response because SmartCloud Notes servers do not allow unauthenticated connections. However, these lines show that the subsequent authenticated connection was successful and indicates that the on-premises servers are successfully communicating with SmartCloud Notes:
Connected to server MAIL1/SCN/RENOV
Attempting Authenticated Connection
Compression is Disabled
Encryption is Enabled