What's new in IBM Electronic Service Agent

Read about new or changed information for the IBM Electronic Service Agent topic collection.

How to see what's new or changed

To help you see where technical changes have been made, the information center uses:

The image to mark where new or changed information begins.
The image to mark where new or changed information ends.

November 2019

The following information is a summary of the updates that are made to this release.

NPS Survey

The IBM® Electronic Service Agent displays the Net Promoter Score (NPS) survey to get a concise understanding of your satisfaction level about the installed software on your systems. For more information, see the Participating in the NPS Survey section.

May 2019

The following information is a summary of the updates that are made to this release.

OpenBMC support

The OpenBMC is a Linux distribution for BMCs meant to work across heterogeneous systems that include enterprise, high-performance computing (HPC), telecommunications, and cloud-scale data centers. IBM Electronic Service Agent now supports discovery of OpenBMC systems. For more information, see the OpenBMC section.

Solution information

IBM Electronic Service Agent displays the solution information details (Type / Model / Serial) on the System Info panel, if you specify the corresponding details through Rest API. For more information, see section the Solution Information section.

Commands information

Use the esacli updateCache command to update the cache with the recent changes to the health status and problem status of the systems. For more information, see the esacli UpdateCache topic.
Use the esacli test command to create a test problem in a system with the specified system ID. For more information, see the esacli test topic.

Updates to the troubleshooting section

To resolve issues while loading the Dashboard page, see the Issue in loading Dashboard page section.
To resolve proxy issues, see the Proxy Issue section.
To resolve concurrent execution issue, see the Concurrent execution exception section.
To resolve notification test command failure, see the Notification test command failure section.

September 2018

The following information is a summary of the updates that are made to this release.

Dashboard

Dashboard tab provides at-a-glance views of health status and problems status of the systems that are being monitored by IBM Electronic Service Agent. For more information, see section Viewing Dashboard end of change

Monitor ESS

IBM Electronic Service Agent installation package is enhanced to monitor IBM® Elastic Storage Server (ESS). ESS is a high-performance, GPFS™ network storage disk solution. end of change

Use solution information for Entitlement

Specify to use the hardware or software solution information for entitlement. For more information, see section Configuring application settings. end of change

Enable or disable the transmission of EED files to IBM

Choose to enable or disable the transmission of EED files to IBM support. For more information, see section Configuring problem reporting end of change

Cli Commands

October 2016

The following information is a summary of the updates that are made to this release.

ESA Users
IBM Electronic Service Agent generates two types of users based on the direct or proxy connection. For more information, see section Electronic Service Agent Users.