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Configuring problem reporting

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You can specify that IBM® Electronic Service Agent continue to attempt to report a problem if initial transmission fails. You can enable or disable the automatic transmission of extended error data (EED) to IBM. You can also configure the frequency and number of times IBM Electronic Service Agent attempts to report a problem.

You can use the IBM Electronic Service Agent graphical user interface to configure problem reporting.
Tip: You can also use the esacli problemSettings command to configure problem reporting. For information, see esacli problemSettings.

To configure this problem reporting, follow these steps:

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Settings > Problem Information from left navigation. The Problem Information Settings pane displays.
  3. To disable sending the Extended Error Data (EED) automatically to IBM, check Do not send EED files automatically option.
  4. To enable IBM Electronic Service Agent to retry problem submissions, check Retry option.
  5. Specify the number of minutes between attempts.
  6. Specify the number of retry attempts.
  7. Click Save Settings to save your changes.
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