Participating in the NPS Survey

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The IBM® Electronic Service Agent NPS Survey window displays a list of systems for which the feedback is collected.

The NPS Survey window is displayed only after 30 days of initial login to IBM Electronic Service Agent. The NPS Survey window is displayed every 365 days after the initial login. The Net Promoter Score (NPS) measures your experience with the product by prompting simple questions such as:
  • How likely are you to recommend [IBM Offering] to a colleague or business partner?
  • What are the reasons for your score?

To provide your feedback, complete the following steps in the NPS Survey window:

  1. From the Select a system list, select a system.
  2. Click Provide Feedback to go to the survey URL and to provide your feedback.
    Note:
    • You can provide feedback only for the selected systems.
    • If you click Not Right Now in the NPS survey window, the survey is rescheduled after 365 days for all the systems in the list.
    • Closing the NPS survey window defaults to the "Not Right Now" option, which means that you are declining the survey.
    • Minimizing the NPS survey window allows you to provide your feedback later, but in the same logon session.
    • After you have provided feedback for a single system in the NPS survey window, the Feedback pane might not refresh for you to provide feedback for the other systems. To troubleshoot this issue, see Unable to provide NPS feedback for multiple systems.