General installation problems

These problems and resolutions are related to general issues that might occur across the product suite.

ExecuteScriptAction failed: File Names in the following package are too long
During a Microsoft Windows installation, if you receive a message that reads File Names in the following package are too long and the log entry indicates a CDIN5106I message that the error occurred during the IAServices install action, you can continue the installation and fix the problem afterward.
Recovering from a UVREGEN installation exception
When you run an installation after a previous attempt that has not been cleaned up properly, you might encounter the error described here. You should not encounter this error if you rebooted the engine computer prior to your current installation process.
"User credentials are not valid" error appears unexpectedly during installation
If you receive a "user credentials are not valid" error when you create a new operating system user account from the installation program, specify the correct password or remove the user account.
IWAV0003E warning in installation log file
IWAV0003E warnings in the installation log file can be ignored.
Warnings occur during installation of DB2
While installing IBM® InfoSphere® Information Server, you might see a message indicating that warnings occurred during the installation of IBM DB2® Database for Linux®, UNIX, and Windows, or "Open File - Security Warning" messages might be displayed.
Installation problems with VMware ESX
If you experience problems when installing IBM InfoSphere Information Server on a VMware ESX virtual computer, make sure that your system is not overloaded.
"The publisher could not be verified" message
You can ignore messages such as The publisher could not be verified. Are you sure you want to run this software? during IBM InfoSphere Information Server installation.
"There is no script engine for file extension '.js'" message appears during installation
During a Microsoft Windows installation, if you receive a message that reads There is no script engine for file extension '.js', repair or reinstall the Windows Script Engine.
Installation process hangs when a web browser session is closed
If an exception occurs after a web browser or browser tab has been closed, or if the browser session has timed out, the installation process will be stuck waiting for user response.
Fix pack version errors during IBM InfoSphere Information Server installation
When you pre-install IBM WebSphere® Application Server separately before you install InfoSphere Information Server, the installation program halts with an error if fix packs later than 7.0.0.11 are installed. The problem also occurs if you have installed Fix Pack 7.0.0.11 and iFix IFPM20596. You can ignore these errors and continue the installation.