IBM Daeja ViewONE MustGather

Answer

IBM Daeja ViewONE MustGather
Collecting and providing the following information will assist IBM in finding a solution. Please provide the following information when raising an issue for IBM Daeja ViewONE:

1. A short description of the problem.
2. Environment Details:
• Client:
• Client OS
• Browser
• Client Java Version (If using ViewONE Pro)
• Server:
• Server OS
• Server Java Version
• Web/App Server Type/version 
• Product details:
• ViewONE Pro or Virtual or Both 
• Client ViewONE Version (If using ViewONE Pro)
• Server ViewONE Version 
• Deployment:
• Stand-alone or ViewONE as a Component (If Component: Provide the ping page for the containing application and associated applications)
• Test / Production
• Single / Multiple nodes
3. What is the impact to the organization, i.e. does the issue affect one or more users, systems, components or deadlines?
4. A complete description of the problem with:
• A brief explanation of what the expected results were.
• What has changed to the system since it was working, i.e. fix pack, configuration change, server relocation, etc?
5. Any relevant IBM Knowledge base articles.
6. Diagnostic information:
• Server side logs e.g. Streamer, Burner, Virtual logs (Please refer to links below for relevant logging for stand-alone or as a component).
• If reporting a client side issue:
• A screen shot of the file in ViewONE.
• A screen shot of the file in its native renderer.
• The contents of the ViewONE system information, by pressing "Shift + t".
• The contents of the ViewONE image properties by pressing "Shift + i".
7. Are there any other IBM products related to this issue?
8. How long has the problem been occurring and how frequently?
9. A description of any work-around that is available, if applicable.
10. What steps were taken to recover from the failure to get the system working again?
11. The detailed steps required to reproduce the problem.
12. Is there a working hypothesis on the cause of the problem?

Shift+t information, and other viewer diagnostic windows;
Professional
Virtual