Troubleshooting

Use the information in this section to help you understand, isolate, and resolve issues with IBM® InfoSphere® Information Server.

This section provides descriptions of possible problems and the steps to correct them. It includes information about resolving suite-level issues (such as installation, configuration, and administration), as well as product-specific issues (such as scheduling IBM InfoSphere DataStage® jobs).

The messages listed in this section describe the types of errors, explain why they occurred, and provide solutions to help you resolve them.

Troubleshooting and support
To isolate and resolve problems with your IBM software, you can use the troubleshooting and support information, which contains instructions for using the problem-determination resources that are provided with your IBM products.

Log files
You can consult log files and temporary files to troubleshoot issues with InfoSphere Information Server.

General installation problems
This section explains how to resolve issues related to installation.

Authentication problems
This section explains how to resolve issues related to authentication.

Application server problems
This section explains how to resolve issues related to the services tier and application server.

Reporting problems
This section explains how to resolve issues related to reporting.

Client and console  problems
This section explains how to resolve issues related to related to client errors and login.

Removal problems
This section explains how to resolve issues related to uninstalling InfoSphere Information Server.

Administration commands and tools
Use the InfoSphere Information Server administration commands and tools to complete security administration tasks, such as updating new credentials across your configuration and searching for users in a configured user registry, and to troubleshoot your security configuration.

Frequently asked questions about InfoSphere Information Analyzer
This section contain answers to the frequently asked questions about installing, configuring, and running IBM InfoSphere Information Analyzer.

Troubleshooting InfoSphere DataStage
These topics contain troubleshooting information for InfoSphere DataStage. Some of the information is also useful for IBM InfoSphere QualityStage® users.

Message reference: Parallel engine
The parallel engine generates messages that relate to errors that occur during installation, file writing and reading, and general product usage. The messages listed in this section describe the types of errors, explain why they occurred, and provide solutions to them.

Message reference: InfoSphere FastTrack
IBM InfoSphere FastTrack generates messages relating to errors that occur during importing, validation, mapping, and job generation. The messages describe the errors, explain why they occurred, and suggests actions that address the messages.

Troubleshooting InfoSphere FastTrack
This section explains how to resolve issues related to related to using InfoSphere FastTrack.