Troubleshooting and support

Troubleshooting a problem
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem.

Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge bases. You can optimize your results by using available resources, support tools, and search methods.

Getting fixes from Fix Central
You can use Fix Central to find the fixes that are recommended by IBM Support for a variety of products, including IBM InfoSphere® Information Server. With Fix Central, you can search, select, order, and download fixes for your system with a choice of delivery options.

Contacting IBM Support
IBM Support provides assistance with product defects, answering FAQs, and performing rediscovery.

Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.

Subscribing to support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.