Build a client-side human service to handle the interaction
for process or case instances between the system and users through
interactive tasks, dashboards, or user interfaces. Within a client-side
human service, you can use coaches, client-side scripts, and services
to create a service flow that is run entirely in a web browser.Case management functions
are only available if you have IBM BPM Advanced with the Basic Case
Management feature installed.
Before you begin
To perform this task, you must be in the IBM® Process
Designer desktop
editor.
To create services, you must have
access to a process application or toolkit in the Process Center repository.
Access to process applications and toolkits is controlled by users
who have administrative rights to the repository. For more information,
see Managing access to the Process Center repository.
About this task
Building a client-side human service is an iterative process
in which many of the steps can be done in any order. In general, you
create a flow, create the user interface through one or more coaches,
and then test and fix problems. The steps in the procedure are in
a suggested order but typically you will go back and forth through
the steps as you iteratively build the client-side human service implementation.
For example, you could create a simple client-side human service that
has a couple of coaches and variables and test it in one iteration.
You then expand the client-side human service by adding more coaches
and variables, client-side scripts, decisions, and other details in
later iterations. Similarly, you could create some variables immediately
and create other variables as you need them.
Procedure
- Open the Process Designer desktop editor.
- Open a process application in the Designer view.
- In New Service,
enter a name for the service and click Finish. IBM Process
Designer displays
the diagram of the service with the default Start Event and End Event
components.
- Create the client-side human service artifact. You
can do this from the navigation tree or you can do this from the activity
wizard. For information, see Building a client-side human service and Implementing a BPD task using a client-side human service. Process Designer opens
the new client-side human service in a web browser.
- In the Variables page, define the
data used by artifacts within the client-side human service. This
data consists of data passed into the client-side human service, data
used only within the service, and data passed out of the client-side
human service. For information, see Declaring variables for a human service.
- In the Diagram page, add coaches,
client-side scripts, called services, and exclusive gateways to the
client-side human service diagram. Connect them to define the flow
for the client-side human service.
- For each element in the client-side human service diagram,
define its properties. For information, see the following
topics:
- If the client-side human service is within a BPD or a case
type activity, map the input and output data. For information,
see Mapping input and output data for an activity or step.
- If the client-side human service is within a BPD or a case
instance and you want users to be able to resume work at a particular
point with minimal loss, select a flow line in the diagram and then
select to save the execution context. For information,
see Saving the state of a client-side human service during execution.
- To validate the data in a coach, add a coach validation
pattern to the client-side human service diagram. For information,
see Validating client-side coaches using client-side validation.
- To postpone work in a coach, add a postpone
pattern to the client-side human service diagram. For information,
see Enabling work to be postponed and resumed at run time.
- Set how users interact with the client-side human service
by setting its exposure. By default, the client-side human
service is not exposed, which means that it is contained within a
BPD or case type. However, you can also make it available in Process
Portal or through a URL. For information, see Exposing client-side human services.
- Optimize how users see the coaches by adding HTML meta
tags to the client-side human service. For information,
see Adding HTML meta tags to client-side human services for mobile device optimization.
- Set what happens after the client-side human service completes. By default, the user sees the default page of the application
that launched the client-side human service. For example, if the user
started the client-side human service in Process Portal, the user
sees the Process Portal home page when the client-side human service
is complete. For information, see Navigation options for after service completion.
- Run the client-side human service and debug any errors
that might occur. For information, see Running and debugging client-side human services.