To diagnose a problem, follow these steps:
- When the problem occurs, gather all the available diagnosis information
for problem. Use the Problem diagnostic worksheet as a template
for recording data. This might also include your internal problem
report describing external symptoms, what might have triggered the
problem, and what was done to recover, including the following types
of diagnostic information:
- Dumps
- Traces
- Error messages
- SYS1.LOGREC entries
- External symptoms
- Hardware devices
- Processor models
- Any other information
These topics can help you collect the data more effectively:
- After the problem type is identified, see these diagnosis procedures
to identify the source and extract symptoms:
- While using the procedure, build a search argument from the data
collected. See Extracting problem symptoms and search arguments for more information.
- Perform the search. Keep in mind that you might refine your search
with more data from the problem. See Searching problem reporting databases for
more information.
- If the problem is not found in a database, report it as a new
problem providing the documentation and information collected in Problem diagnostic worksheet. See Reporting problems to IBM for
more information.
Tip: Sometimes information is found that is useful
in routing the problem to the right place. For example, if the problem
is an ABEND0C4 in module XYZ and your search shows multiple hits for
ABEND0C4 and XYC and information about product from another company,
contact that company or search that company's problem reporting databases.