Using IBM
Electronic Service Agent
You can check whether IBM®
Electronic Service Agent is
monitoring the status of your system, view problem information and activity, export and import a
configuration, and manage who is authorized to view the information that is sent to the IBM Electronic Support website.
Using the graphical user interface IBM Electronic Service Agent graphical user interface is an intuitive way to manage and control IBM Electronic Service Agent . It uses standard graphical controls to access IBM Electronic Service Agent functions and includes online help for each pane. You can access the graphical user interface on the system that is running IBM Electronic Service Agent or from any remote system that can access the same local or remote network. Participating in the NPS Survey NPS Survey window displays list of systems for which the feedback is collected. Viewing Dashboard Dashboard pane displays the graphical summary of system's health and problems of the systems that are being monitored by ESA.Displaying system information All Systems pane displays all the systems that are discovered by the IBM Electronic Service AgentViewing system information System Information Displaying problem information All Problems pane displays all the problems (service requests) for systems that are monitored by IBM Electronic Service Agent.Discovering systems Sending a test problem Running an operational test Collecting and sending service information Collecting extended error data Displaying the activity log Configuring operational settings Exporting a configuration Importing a configuration Checking status Accessing the IBMElectronic Support portal IBM Electronic Support portal, you can view service information that is reported by IBM Electronic Service Agent . You can also search all content by using advanced search capabilities, open and manage service requests, receive support content notifications by platform or individual product, and view call home problem events.