Configuring the product
Before you can use the product for the first time, you must configure several options. This section describes the required and optional configuration tasks that you must complete.
- Project Configure guide
You can use the Project Configure work book to guide you as you configure the product. - Configuring SMTP
You can use the Control Desk interface to configure SMTP parameters such as an email address to receive notifications of system events. - Configuring Control Desk
Before you begin to use the service, you must complete several data configuration tasks. - Quickly configuring your environment
You can use the Quick Configuration application to perform a quick configuration of your environment as you are getting started with the product. You can create currency codes, configure organizations and sites, configure Service Catalog content, and create work types. - Importing data using the Quick Configuration application
You can enter users, assets, and configuration items (CIs) into the product using the Quick Configuration application. - Understanding and configuring security
You must configure security to ensure that only authorized users can log on to Control Desk. You must also ensure that the appropriate users have access to their applications and configuration items. - Configuring the search and auto-classification functions
Complete the tasks described in this section to enable and configure the search and auto-classification functions in Control Desk. - Set up default workflows for Service Catalog
When a catalog request is submitted, a service request is created for each line item in the cart. Service Catalog can be configured to initiate a workflow for each service request. The workflow specified will drive the approval and fulfillment process for the request. For details about configuring Service Catalog workflows, see the Administering Service Catalog - Service request approval and fulfillment section of the Infocenter. - Configuring for regulatory compliance
You can use electronic signature authentication and electronic audit to specify functions in applications that are tracked for auditing purposes. Users must provide their credentials to change records and also must provide a reason for changing the records. - Content Installer application overview
The Content Installer application provides a way to view optional content that is compatible with the products that you installed and to import content packages from the Integrated Service Management (ISM) Library into your environment. - Getting Started application
The Getting Started application is a rich, succinct visual resource that targets the key value that your organization will experience with this offering. - Additional information to help with configuration
If you are new to the product and to Tivoli®'s process automation engine, you might find it helpful to review job aids available from developerWorks®. - Configuring Service Provider Edition
If you purchased the Service Provider Edition of Control Desk, follow the instructions in this section to configure multi-customer capabilities.