Configuring Service Provider Edition
If you purchased the Service Provider Edition of Control Desk, follow the instructions in this section to configure multi-customer capabilities.
- Configuring multiple-customer capabilities
To effectively use Control Desk to provide service to multiple customers, you perform a series of basic configuration procedures. The procedures that you perform depend on the specific needs of your enterprise. Configuration procedures include capturing customer information and associating people, locations, and configuration items (CIs) with customers; defining customers objects that specify access to customer-level information; and configuring security to strictly control access to customer data. - Managing customer processes
After you perform the setup procedures to define customers and specify locations, CIs, and security settings, you can begin to provide services to your customers. Each customer job requires a customer agreement. Response plans enable you to ensure that similar work is performed in a repeatable and consistent way. After each job is completed, you can set up billing against the associated customer agreement. Associating an agreement with a work order allows the prices to be calculated and allows the completed work to be brought into a billing batch. - Tracking customer usage of services
You can use the Configuration Items application to track which customers are using a particular service that you offer, or which services a particular customer is using. - Hiding the CI Link Results (SP) application
The Service Provider edition of this product lists two CI Link Results applications in the Go To menu: CI Link Results, and CI Link Results (SP). The CI Link Results application is the version that should be used. Use this task to hide the (SP) version of the application.
Parent topic: Configuring the product