IBM Tivoli Monitoring, Version 6.3

Infrastructure management dashboards troubleshooting

Review these troubleshooting topics for help solving problems related to dashboard display and usage with Infrastructure Management Dashboards for Servers and Infrastructure Management Dashboards for Hypervisors .

Server dashboard trace settings
Adjust the trace settings only as directed by your administrator or IBM Support to help diagnose the cause of problems with the server dashboards.
Authentication is required in web application
If you are prompted for a username and password when you access a web page that displays monitoring data, your user id might not be in the federated LDAP registry.
Resource not available or not authorized to see dashboards
If you open the infrastructure management dashboards but get an error message or do not see the dashboard metrics that you expect, review the methods for diagnosing and resolving the issue.
Situation event results don't display
If you can see events in the Situation Events dashboard but not the event details when you open the situation event results dashboard, you might have limited permissions.
Dashboards and portal client show different resources
If you see different managed resources in the dashboards from what you see in the Tivoli® Enterprise Portal, review the possible causes.
No data or only partial data is displayed
While displaying the Infrastructure Management Dashboards for Servers, you see only partial data from a managed system group. When you drill down to details, no data might be displayed.
User's authorization policy updated but not showing in dashboards
An authorization policy administrator just updated a dashboard user's authorization but the user is not seeing the expected resources and data in the monitoring dashboards.
Situation events not updated after changes to security policy or group membership
After editing a managed system group to add or remove managed systems, you don't see the updates reflected in the Situation Events table. Similarly, although your user security policy was edited, the event listing doesn't change to reflect the current permissions.
Unable to communicate with data provider
If you get a CTJSD201E - Unable to establish communications with the data provider server message when opening a dashboard, review the diagnosis and resolution.

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