IBM Tivoli Monitoring, Version 6.3

Unable to communicate with data provider

If you get a CTJSD201E - Unable to establish communications with the data provider server message when opening a dashboard, review the diagnosis and resolution.

Diagnosis

The CTJSD201E - Unable to establish communications with the data provider server message indicates that the dashboard cannot communicate with the IBM® Tivoli® Monitoring dashboard data provider.

You can open the Dashboard Health Checks to run a health check of your infrastructure management dashboard components and report their status: Click

System Status and Health > Dashboard Health Checks. The connection to the dashboard data provider on the Tivoli Enterprise Portal Server is checked and the results are shown in the Tivoli Monitoring table.

Also, confirm the following settings and condition:

In the Dashboard Application Services Hub, click Console Settings > Connections and check that the provider ID for the IBM Tivoli Monitoring dashboard data provider is set to ITMSD.
Confirm that the Tivoli Enterprise Portal Server KfwServices process is running.
Confirm that the dashboard data provider is enabled in the portal server configuration: In Manage Tivoli Enterprise Monitoring Services, right-click the portal server and click Reconfigure. The Enable the dashboard data provider check box should be selected.

If you have not found the problem, investigate connectivity issues between the portal server and the Dashboard Application Services Hub.

Solution

After taking any required actions to ensure that the dashboard data provider ID is set to ITMSD, the portal server is running, it has been set to enabled the dashboard data provider, and that communications with the Dashboard Application Services Hub is working, close the dashboard open it again to clear the error message.

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