IBM Tivoli Monitoring, Version 6.3

Situation event results don't display

If you can see events in the Situation Events dashboard but not the event details when you open the situation event results dashboard, you might have limited permissions.

Problem

You are able to see events listed in the Situation Events dashboard and other dashboards with event views. However, when you click the link in the Situation Name column to open the event results, you get the following error, but only if the associated error displays charted data.
KFWITM621E The requested resource is currently unavailable, does not exist or authorization is denied.

Diagnosis

Permissions controlled by the Authorization Policy Server: You have not been assigned permission to view monitoring data using authorization policies.
Permissions controlled by the Tivoli® Enterprise Portal Server: Your Tivoli Enterprise Portal user ID does not have permission to view events or does not have permission to see the same managed system type that you are attempting to view the situation event results from.

Resolution

Permissions controlled by the Authorization Policy Server

You can use the tivcmd listroles command to view what roles the user is assigned to and what permissions are assigned to that role:
tivcmd listroles -u uid=annette,cn=itm,o=tivoli -p
Sample output:

NTEventOnly
  Permissions:
    Domain: any
    Resource Type: managedsystemgroup
    Resource: *NT_SYSTEM
    Object Type: event
    Granted Operations: {view}

If you determine that the role should have view operation for the event object type, use the tivcmd grant command to add this capability:
tivcmd grant -n NTDataOnly -t managedsystemgroup -r *NT_SYSTEM --objecttype event --operations view

Enter tivcmd listroles command to view the newly added capability:
tivcmd listroles -u uid=jim,cn=itm,o=tivoli -p
Sample output:

NTEventOnly
  Permissions:
    Domain: any
    Resource Type: managedsystemgroup
    Resource: *NT_SYSTEM
    Object Type: attributegroup
    Granted Operations: {view}

Permissions controlled by the Tivoli Enterprise Portal Server

Edit your user ID to add Events - View permission and, if applicable, the managed system type included in Allowed Applications. For details, see "Using Tivoli Enterprise Portal user authorization" in the IBM Tivoli Monitoring Administrator's Guide.

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