Removing a SmartCloud Notes subscription from a user account

When you remove a SmartCloud Notes® subscription from a user's account, the subscription is available for another user. The account identity still exists, unless you delete the user account, and is still active, unless you suspend the user. The user can still log in to the cloud service, but the user no longer has access to SmartCloud Notes.

Procedure

  1. Log on to the service as an administrator.
  2. If your account also has the User role, click Admin > Manage Organization.
  3. In the navigation pane, click User Accounts.
  4. If your organization uses partitions, select the partition.
    Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
  5. Click the name of the user to edit the user account settings.
  6. Click Next to select the Subscriptions tab.
  7. Perform one of the following steps:
    • If the user has more than one subscription, select Customize the subscriptions for this user and in the Mail field select None selected.
    • If the user has only a SmartCloud Notes subscription, select None.
  8. Click Next and then Finish.
  9. The Edit User Summary window indicates that subscription removal is in progress. When you click Back to User Accounts, SmartCloud Notes is removed from the Subscription column for the user.

Results

  • The subscription is no longer assigned and is available for another user.
  • The mail file becomes inactive. The owner, or a user who has delegation access, cannot open it. Mail is no longer delivered to the mail file.
  • User data (including the mail file and vaulted Notes ID) remains on the servers in the service for 30 days. To see whether a user's data is still in the service, from SmartCloud Notes Administration, click Users and then Deleted Users. If the user's name is listed, the data is still in the service. You can force the data to be deleted by clicking Delete Data.

What to do next

If you want to add the subscription to the user account once again, be aware of the following considerations:
  • If you removed the user's SmartCloud Notes subscription and the user name is still shown in the Users > Deleted Users page of SmartCloud Notes Administration, the user data is still in the service. In this case, to add back the subscription, you edit the Connections Cloud user account. The user regains access to the mail file and the name is removed from the Deleted Users page.
  • If you removed the user's SmartCloud Notes subscription and the user name is no longer shown in the Users > Deleted Users page, the user data has been removed from the service. In this case, to add back the subscription, you must provision the user again through SmartCloud Notes Administration. The user starts with a new mail file, unless you transfer the mail file to the service before you provision the user.