Removing a SmartCloud Notes subscription from a user account
When you remove a SmartCloud Notes® subscription from a user's account, the subscription is available for another user. The account identity still exists, unless you delete the user account, and is still active, unless you suspend the user. The user can still log in to the cloud service, but the user no longer has access to SmartCloud Notes.
Procedure
Results
- The subscription is no longer assigned and is available for another user.
- The mail file becomes inactive. The owner, or a user who has delegation access, cannot open it. Mail is no longer delivered to the mail file.
- User data (including the mail file and vaulted Notes ID) remains on the servers in the service for 30 days. To see whether a user's data is still in the service, from SmartCloud Notes Administration, click Users and then Deleted Users. If the user's name is listed, the data is still in the service. You can force the data to be deleted by clicking Delete Data.
What to do next
If you want to add the subscription to the user account
once again, be aware of the following considerations:
- If you removed the user's SmartCloud Notes subscription and the user name is still shown in the page of SmartCloud Notes Administration, the user data is still in the service. In this case, to add back the subscription, you edit the Connections Cloud user account. The user regains access to the mail file and the name is removed from the Deleted Users page.
- If you removed the user's SmartCloud Notes subscription and the user name is no longer shown in the page, the user data has been removed from the service. In this case, to add back the subscription, you must provision the user again through SmartCloud Notes Administration. The user starts with a new mail file, unless you transfer the mail file to the service before you provision the user.