Suspending a user account

You can suspend a user account. When an account is suspended, the user cannot log in to the service. If the user is logged in at the time the account is suspended, the user can continue working, but cannot log in again after logging out. No subscriptions are available to the user, but they remain assigned to the user. Also, the user identity and user data remain on servers in the service.

About this task

Use these steps to suspend a user account, which affects all subscriptions assigned to a user.

If a user has other subscriptions that you want to remain available to the user, a Customer Service Representative can suspend a subscription, rather than suspending an entire account. In that case, the user can log in to the service and there is no interruption to other subscriptions.

Procedure

Log on to the service as an administrator.
If your account also has the User role, click Admin > Manage Organization.
In the navigation pane, click User Accounts.
If your organization uses partitions, select the partition.
Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
Click the arrow next to a user name and then click Suspend.

Results

The following results occur when a user account is suspended:

Subscriptions remain assigned, and cannot be assigned to other users.
The user cannot log in and is not listed in the company directory.
The mailbox becomes inactive and the owner cannot open it. However, someone who has delegation access to the mail file can open it.
Mail is not delivered to the mailbox.
You can reset the user account password.

Note: To return a suspended account to active status, edit the user account using the previous steps, and in Step 4, click Unsuspend Account. When the account is returned to active status, the mail file is once again available to the user.