Troubleshooting Sametime clients
Use the following information to troubleshoot problems with IBM® Sametime® Connect and browser-based clients.
- Logging and tracing on the Sametime Connect Client
You can provide these instructions to Connect Client users to enable tracing on their clients. Trace logs are stored in a workspace folder on the user's local hard drive or a network drive. - Resolving the Sametime error, You have been disconnected - you logged on from another computer
When a Sametime user logs in to the Sametime Connect Client using a laptop and then subsequently closes the laptop, the operating system goes into hibernation, which disconnects the network connection. If the user then moves to a new location, obtains a new IP address, reopens the laptop and attempts to attend a meeting, the user is disconnected from the Sametime Connect Client with this error: You have been disconnected from Sametime because you logged on from another computer. - Locating the client workspace
Both IBM Sametime Connect and IBM Notes® store user-specific data, including configuration data, preferences, and trace logs, in a workspace folder on the user's local hard drive or a network drive. To diagnose Connect issues, you might ask users to update or collect files in their workspace. Provide the information in this topic to users to help them locate their workspace. - Troubleshooting audio and video in the Sametime Connect Client
Enable diagnostics for audio and video in the IBM Sametime Connect Client to assist with troubleshooting issues. - Troubleshooting audio and video connections for embedded clients
Attempting to connect a Sametime embedded client from a pre-8.5.2 version of Sametime to a newly installed Sametime 9 Media Manager may result in a loss of audio and video capability for the client. When this happens, a certificate error will be printed to the logs, indicating that the server certificate was not trusted. - Troubleshooting the Sametime Meeting default service provider feature
If the Use as my default service provider option is not enabled on the Sametime client's New Meeting Room window, check the log files for errors. - Troubleshooting the Sametime web audio-visual plugin
Consider these guidelines to help users troubleshoot the Sametime web audio-visual plugin. - Troubleshooting meeting invitations
If users at your site are having difficulty inviting other users to meetings, verify the host name for the meeting room in their client preferences. - Resolving problems with business cards
If business cards are not displaying user information as expected, check the server configuration, then the client, and finally, the business cards themselves.
Parent topic: Troubleshooting