Troubleshooting audio and video in the Sametime Connect Client

The following properties can be appended to the rcpinstall.properties file to enable audio and video diagnostic information. Find the file in the following locations:

Microsoft Windows

C:\Documents and Settings\user\Application Data\IBM\Sametime\config\rcpinstall.properties

Linux

home_dir/IBM/Sametime/.config/rcpinstall.properties

Mac OS X

$HOME/Library/Application Support/Sametime Data/.config/rcpinstall.properties

The properties are listed by priority; they should not all be enabled at the same time.

# use for basic audio/video session troubleshooting
com.ibm.collaboration.realtime.multimedia.phonegrid.internal.client.level=FINE
# only use for ICE troubleshooting
com.ibm.ice.level=FINE
# only use for SIP troubleshooting
com.ibm.collaboration.realtime.telephony.softphone.level=FINE
# use this to enable softphone logging
com.ibm.collaboration.realtime.telephony.softphone.mfw.level=FINEST