Agent-specific installation and configuration

Creating users
You can create a user for the agent on the Exchange Server manually or by running the New User utility. You must create the user on each Microsoft Exchange Server that you want to monitor.

Assigning administrator rights to the Microsoft Exchange Server user
The user that you have created for the Microsoft Exchange Server agent must be a domain administrator with full administrator rights on Microsoft Exchange Server. The administrator rights are required to access the Microsoft Exchange Server components. You must provide administrative rights to the user.

Making the Microsoft Exchange Server user a local administrator
To access the Microsoft Exchange Server data, the user that you have created for the Microsoft Exchange Server agent must be a local administrator on the computer where the Microsoft Exchange Server is installed.

Creating an MAPI profile for each server
A Messaging Application Programming Interface (MAPI) profile is a set of MAPI configuration settings that are stored in the registry. With an MAPI profile, you can connect to various messaging services, such as Microsoft Exchange Server, Microsoft Outlook, and Outlook Express.

Configuring the Microsoft Exchange Server for reachability
The Microsoft Exchange Server agent provides the reachability feature to verify whether the server that you want to monitor is reachable. To verify reachability, the Microsoft Exchange Server agent sends an email message to the server and measures the amount of time it takes to receive an automated response. Before starting the agent, you must configure the Microsoft Exchange Server to automatically respond to email messages.

Configuring the agent startup
By default, the Microsoft Exchange Server agent is configured to run under the local user. The agent must be run under the domain user that you have created. When the agent is run under the domain user that you have created, the agent can monitor all the components of the Exchange Server because the domain user has administrative rights on the server that you want to monitor.