Extending your case management system
You can further enhance your case management solution by integrating forms, additional rules, analytics, and logging and reporting.
- Integrating forms into your solution
You can integrate IBM Forms with IBM Case Manager to use forms with your solutions. Forms can provide customizable interfaces in the Case Manager Client Form widget and automation features such as custom field formats, custom field validation, and a calculation engine. - Integrating with IBM Business Process Manager
By using IBM Business Process Manager with IBM Case Manager, you can take advantage of the features that each product offers. For example, IBM Business Process Manager provides a platform on which you can implement process applications that involve human tasks or automated business processes. IBM Case Manager provides a platform on which you can implement case tasks that require case workers to act on decisions that are based on the context of documents and other content objects. - Integrating IBM case analytics tools
Case analytics tools can help you monitor and manage your daily business operations. The tools can also provide historical trend information that enables you to adjust future operations as needed. This information can help you discover new business patterns and trends, and to identify new business opportunities. - Integrating IBM Watson Content Analytics
IBM Watson Content Analytics provides unstructured analytics based on textual pattern discovery. The IBM Watson Content Analytics integration with IBM FileNet® P8 is extended to include a crawler that is specific to case management solutions. - Integrating with IBM Content Manager
By integrating IBM Content Manager with IBM Case Manager, you can use documents that are stored in IBM Content Manager in your case management solution. IBM Content Manager becomes the repository for the documents that are attached to cases and tasks. - Integrating with IBM Enterprise Records
You can declare IBM Case Manager documents as records. To use IBM Enterprise Records with IBM Case Manager, you must connect the IBM Enterprise Records system and the IBM Case Manager system to the same object store. - Integrating with IBM Sametime
You can integrate IBM Sametime® capabilities with Case Manager Client. With IBM Sametime integration, case workers can check whether other workers who are involved in a case are logged in to the application. They can chat with other case workers in an instant messaging window by using the IBM Sametime web interface. - Integrating with Operational Decision Manager
You can integrate Operational Decision Manager with IBM Case Manager to manage your IBM Case Manager rules and rules from other parts of your business in a single application. If you plan to use this integration, you must first install the Operational Decision Manager licensed program on a server in your IBM Case Manager environment. - Integrating with a version control system (VCS)
Beginning with version 5.2.1 Fix Pack 3, you can integrate IBM Case Manager with a version control system (VCS) such as IBM Rational Team Concert or PTC Integrity. You can then keep a record in the VCS of the changes made to a solution over time. - Integrating with Box
Beginning with version 5.2.1 Fix Pack 3, you can integrate with Box to use it as an external repository for IBM Case Manager. You can also use Box to share case documents or attachments with other users.
Parent topic: Installing and configuring IBM Case Manager