Verifying a repair using an IBM i system or logical partition

Use this procedure to verify a repair using the IBM® i operating system.

1. Was the system powered off during the repair?
   • Yes: Continue with the next step.
   • No: Continue with step 3.
2. Perform the following tasks:
   1. Verify that the power cable is plugged into the power outlet.
   2. Verify that power is available at the customer's power outlet.
3. Was the partition powered off during the repair?
   • Yes: Continue with the next step.
   • No: Continue with step 6.
4. Select the IPL type and mode for the system or logical partition that the customer uses (see IPL type mode and speed options in the Service functions ).
5. Start an IPL by powering on the system or partition (see Powering on and powering off ). Did the system complete the IPL?
   • Yes: Continue with the next step.
   • No: This might be a new problem. Go to the Start of call procedure . This ends the procedure.
6. Did the system or partition remain running throughout the repair, and was the I/O processor, I/O adapter, or storage device replaced?
   • Yes: Continue with step 10.
   • No: Continue with the next step.
7. Use the service action log or serviceable event view (if the system is managed by an HMC) to look for any reference codes that are related to this IPL (see Using the Service Action Log ). Are there any reference codes that are related to this IPL?
   • Yes: Continue with the next step.
   • No: If the problem was related to removable media or communications, perform the verification procedures in the Service functions to verify that the problem is corrected. Then return the system to the customer and have the customer verify the system date and time. This ends the procedure.
8. Is the new reference code the same as the original reference code?
   • Yes: Continue with the next step.
   • No: A new symptom might have occurred. Go to the Start of call procedure . This ends the procedure.
9. Are there any other failing items that remain to be replaced?
   • Yes: Replace the next failing item listed for this reference code. This ends the procedure.
   • No: Contact your next level of support for assistance. This ends the procedure.
10. Was concurrent maintenance performed on an optical storage unit?
    • Yes: The product activity log and service action log, in most cases, contain a reference code for the optical storage unit when concurrent maintenance is performed. You can ignore this reference code. Perform the following:
    • - Perform the verification procedures in the Service functions topic to verify that the problem is corrected.
    • - Return the system to the customer and have the customer verify the system date and time. This ends the procedure.
    • No: Continue with the next step.
11. Use the service action log to look for any new reference codes (see Using the Service Action Log ). Are there any new reference codes?
    • Yes: Continue with the next step.
    • No: Go to step 14.
12. Is the new reference code the same as the original reference code?
    • Yes: Continue with the next step.
    • No: A new symptom might have occurred. Go to the Start of call procedure to determine the cause of the problem. This ends the procedure.
13. Are there any other failing items that need to be replaced?
    • Yes: Replace the next failing item listed for the reference code. This ends the procedure..
    • No: Contact your next level of support for assistance. This ends the procedure.
14. Are you working with a tape device?
    • Yes: Perform the verification procedures in the Service functions to verify that the problem is corrected. After the verification test is complete, the tape device description will be set to the failed state because a resource change was detected. Perform the following tasks:
    • - Vary the tape device description off and then on.
    • - Return the system to the customer and have the customer verify the system date and time. Then go to Verifying the repair from the HMC . This ends the procedure.
    • No: Continue with the next step.
15. Are you working with an IOP or an IOA?
    • Yes: Use the display hardware configuration service function to check for any missing or failed hardware:
    • - On the command line, enter the STRSST (Start System Service Tools command). If you cannot get to SST, select DST. Do not IPL the system or partition to get to DST.
    • - On the Start Service Tools Sign On display, enter the user ID with the service authority and password.
    • - Select Start a service tool > Hardware service manager > Logical hardware resources > System bus resources.
    • - Select the function key for Include nonreporting resources.
    • - If the IOP and IOA that you just replaced is a failed or non-reporting resource, the problem has not been fixed. Continue to the next failing item in the failing item list. This ends the procedure.
    • No: Perform the verification procedures in the Service functions topics to verify that the problem is corrected. Resources that usually vary on automatically during an IPL, or that were previously varied on manually, might need to be varied on again after the verification procedures are complete. Return the system to the customer and have the customer verify the system date and time. This ends the procedure.