Verifying the repair from the HMC

Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer using the hardware management console (HMC).

Follow this checklist before performing the procedures:

You return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned.
Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.
While you were performing the problem analysis on the original serviceable event, other serviceable-event numbers might have been opened. Close all serviceable events that were opened as a result of your service activity.
Server verification has been performed and there are no problems that require additional service actions.
If the repair was done using the HMC online repair procedures, ensure that the original serviceable event is now closed.

Is an HMC used to manage the server that you are servicing?
Yes: Continue with the next step.

No: Return to the Verifying a repair. This ends the procedure.
Are you closing a service event that was a repair on the HMC personal computer?
Yes: Continue with the next step.

No: Go to step 4.

Power on the HMC. Did the power-on process complete without errors?

Yes: Ensure that the HMC can be used to perform server management tasks, and return the HMC to normal operations. Go to Closing a service call. This ends the procedure.
No: Go to the HMC isolation procedures. This ends the procedure.

Log into the HMC as the service representative. If invalid user or invalid password displays, get the correct login information from the system administer.

If logged on the System Manager, select Exit from the Console, located on the System Manager window.
Login to the System Manager with the following: User identification service Password service mode

View Serviceable Event Details.

In the navigation area, select the Service Applications icon.
In the navigation area, select the Service Focal Point™ icon.
In the Contents area, select Manage Serviceable Events.
Designate the set of Serviceable Events you want to view. When you are finished, click OK. The Service Event Overview window opens.

Note: Only the events that match all of the criteria you specify are shown.

Close open or delayed events.

Select the problem to close, on the Service Event Overview window.
Select the menu Selected, located on the menu bar.
Click Close Event.
Enter your comments in the Serviceable Event Comments window, and click Close Event.
Close all events associated with the problem on which you were working.

Did the Service Event Overview window contain the event or events on which you were working?
Yes: Return the HMC to normal operations. Go to Closing a service call. This ends the procedure.

No: Go to Detecting problems. This ends the procedure.