Troubleshooting
Problem
Many of the Maximo application users are familiar with the Direct Print(DP) and the Direct Print with Attachments (PWA) features. Here is the collection of known resolutions for commons issues and guides that will help Maximo users experiencing DP/PWA issues resolve them.
Resolving The Problem
1)Knowledge Base Documents:
*"Cannot execute the direct print request. Contact the system administrator":
http://www-01.ibm.com/support/docview.wss?uid=swg21382976
*"Printing in Progress screen not closing after Direct Print of a report":
http://www-01.ibm.com/support/docview.wss?uid=swg21644884
*"Direct print and Direct Print with Attachments configuration on a Separate Server":
http://www-01.ibm.com/support/docview.wss?uid=swg21655106
*"Disabling individual BIRT reports in Maximo application"
http://www-01.ibm.com/support/docview.wss?uid=swg21647353
*"Portrait BIRT Report output instead of Landscape"
http://www-01.ibm.com/support/docview.wss?uid=swg21623657
*"Workorder Details report is not printed out using Direct Print function":
http://www-01.ibm.com/support/docview.wss?uid=swg21394355
*"HTML tags appear in Long Description(LD) of Customized BIRT Reports":
http://www-01.ibm.com/support/docview.wss?uid=swg21623650
*"Cannot execute the direct print request. Contact the system administrator:"
http://www-01.ibm.com/support/docview.wss?uid=swg21382976
*"Users are timed out when returning from printing reports in Maximo":
http://www-01.ibm.com/support/docview.wss?uid=swg21632253
*"BIRT Base Services reports - Silent print not working in Chrome:"
http://www-01.ibm.com/support/docview.wss?uid=swg21597943
*".TIFF file type in Maximo (when Direct Print with Attachments is invoked):"
http://www-01.ibm.com/support/docview.wss?uid=swg21653535
*"Direct Print with Duplex Printing is slower than Direct Print without Duplex:"
http://www-01.ibm.com/support/docview.wss?uid=swg21670466
2)Documentation:
*V7.5 Reporting Feature Guide:
http://www-01.ibm.com/support/docview.wss?uid=swg21498433
*V75 Report Application Toolbar Access: Browser View, Direct Print and Direct Print with Attachments:
http://www-01.ibm.com/support/docview.wss?uid=swg21498665
*Report Logging Features in Release 7:
http://www-01.ibm.com/support/docview.wss?uid=swg21423974
*"BMXAA5656E - Cannot add parameters when Limit Records, Browser View, Direct Print or Direct Print with Attachment is enabled.":
http://www-01.ibm.com/support/docview.wss?uid=swg21633858
*"Direct print functionality for Maximo Asset Management 7.6.0.4"
http://www-01.ibm.com/support/docview.wss?uid=swg21981175
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21675541