Installing system maintenance

Install system maintenance to ensure the Platform System® Managers are updated with the latest fixes. Deployments running on the system are not effected by the system upgrade. They must be available and unaffected during the upgrade process.

1. Put the system in maintenance mode to prevent deployment operations from being submitted during upgrade.
   1. Click System > System Settings.
   2. Expand Maintenance Mode.
   3. Specify a start date or time and an end date or time.
   4. Click Submit.
2. Confirm that the system is ready for the updates to be installed.
   1. Click System > System Maintenance to access the System Maintenance page in the console.
   2. From the "Check if the system is ready to update" section, click Check. This action confirms whether or not the system is ready for the updates to be installed. After the check is complete, a green check mark displays if the check is successful or a red "x" displays if the check is not successful. If the check is successful, continue to the next step.
      Important: If the check is not successful, do not proceed with the upgrade. Continue with the following steps:
   3. Click the Show detailed results for the status check icon to display the status messages and take a screen capture.
   4. Open a word processing document. Copy and paste the following text at the start of the document: "Installing V<version>, Step (this) page (this 2-6) failed." and paste the screen capture of the detailed status messages.
   5. Click the Download the system check logs icon and download the validateRack.log file.
   6. Contact IBM® Support for assistance and provide the saved word processing document and the validateRack.log file. IBM Support must resolve the issue that caused the unsuccessful check before you proceed with the update. For more information, see Contacting IBM Support.
3. Update the system.
   1. From the System Updates panel, click Update System.
   2. Review the terms that are declared in the license agreement and then accept the license agreement.
   3. After the "System update status:" changes to "Executing", click the Access the Upgrade Status page link at the start of the page. This action navigates you to the other Platform System Manager to view the status page.
      • This status page is used to monitor the progress of the leader Platform System Manager during the console outage. When you first view this page, it can display "Updates to the Platform System Manager are not currently monitored by this Platform System Manager." The page auto-refreshes and displays status when the leader Platform System Manager update begins. If the page does not display any updates within 30 minutes, click Back on your browser to return to the console. Ensure that the System Update is still running and not stopped.
      • When Platform System Manager updates begin, the status page displays three steps. After all three steps are complete, a link is provided back to the console to monitor the rest of the update.
      • If any of the three steps are not successful, take a screen capture of the status page and contact IBM Support. For more information, see Contacting IBM Support.
   4. After you return to the System Maintenance page in the console, monitor the progress of the system update until the "System update status:" changes to "The selected fix pack has been fully applied".
4. Verify that the system update is complete.

   After the automated updates are installed, a system diagnostic task automatically runs to verify that the system is updated. Use the following steps to review the task results.

   1. Click System > Job Queue to view the details in the job queue.
   2. Review the "Post-SGEN System Diagnostics Full Verification" job (with type VGENTask) to verify whether or not the job is successful.
      • If the job is successful, continue to step 5.
        Note: Successful jobs are deleted from the queue within a few hours. If it is several hours since the update completed, consider the job successful if it is not displayed in the queue.
      • If the job is not successful, complete steps 4c through 4d.
   3. From the Actions column of the log, click the Download Log icon and save the log to your system.
   4. Contact IBM support for assistance and provide the saved log. For more information, see Contacting IBM Support.
   Note: After the upgrade is complete, the console displays the new version in the lower right corner.
5. Confirm the health of the system and prepare the system for use.
   1. Complete the steps in the following technote to perform a Lite Health Check and Full Health Check on the system: Health Checks and Introduction to Troubleshooting on a Cloud Pak System Software.
   2. If you disabled the Service and Support Manager (Call Home), enable the Service and Support Manager (Call Home) from the System > System Settings page. For more information, see Enabling and disabling Service and Support Manager.
      Note: Service and Support Manager (Call Home) capabilities may be lost after upgrading from Cloud Pak System System Version 2.1.0.0 to Version 2.1.0.1. See Service and Support Manager (Call Home) failure after upgrading from Cloud Pak System System Version 2.1.0.0 to Version 2.1.0.1 for complete details and a workaround. For more information, see the following Technote:Cloud Pak System Service and Support Manager (Call Home) capabilities may be lost or not working.
   3. Upgrade integrated components that are available for use with Cloud Pak System Software. From the following link, click the appropriate version in the System maintenance and pre-entitled components column to review these upgrade options: Related information for IBM Cloud Pak System System and IBM Cloud Pak System Software for IBM Bluemix® Local recommended fixes.
   4. Reimport certificates if you have peer location certificates in a multisystem environment. For more information, see Importing peer location certificates.