Contacting IBM Support
If the update fails, contact IBM Support for further assistance.
Gather the necessary information
Follow the steps in this IBM Support blog entry: Save time reporting problems to IBM using our "MustGather" documents to gather the necessary information.Be sure that you use the templates that are described in the MustGather: Organizing your problem information when reporting Cloud Pak System problems technote that is referenced by the IBM Support blog entry.
For more information about contacting IBM Support, see this
technote: Contacting IBM Cloud Pak System,
Cloud Pak System Software, and Cloud Pak System Service Technical Support.
Additional resources
- Contacting IBM Cloud Pak System, Cloud Pak System Software, and Cloud Pak System Service Technical Support
- Cloud Pak System Customer Support Plan
- Enhanced Customer Data Repository (ECuRep)
- Exchanging information with IBM Cloud Pak System System and Cloud Pak System Service Technical Support for problem determination
- MustGather: Read first for Cloud Pak System System
- MustGather: Organizing your problem information when reporting Cloud Pak System problems