Reporting the problem to IBM

For non-VTAM problems, call your IBM® branch office. For suspected VTAM® problems, do either of the following steps:

If you have access to IBMLink, search for known problems in this area. If no applicable matches are found, report the problem to IBM by using the electronic technical report (ETR) option on IBMLink.
Contact the IBM Support Center at 1-800-IBM-SERV.
After asking for your account name and other customer identification, the service representative will ask for a brief description of the problem. Your documentation list should contain the answers to all questions related to the problem.