Collecting documentation for specific types of problems

After you have classified your problem as a specific type using information in Diagnosing VTAM problems: Where to begin, this topic shows you how to collect the additional information you need before contacting the IBM® Support Center.

This topic includes the following information:

Common problem determination procedures describes procedures for specific problem types.
Failing module tells what to do when you have isolated the problem to a specific module of the VTAM® program. You might be sent to this information from within the procedure for the problem type you have chosen.
Symptom string structure describes the meaning of the fields found in a symptom string.
Reporting the problem to IBM describes how to report the problem to your local branch office or the IBM Support Center.