Steps for searching the problem reporting databases

  1. Search a problem reporting database to determine if the problem was previously reported.
    Include any of the following free-format search arguments that apply to the performance problem, and the word PERFORMANCE. For example:
    • System address space name
    • Function name
    • Product involved
    • Module or CSECT name
    • Resource names
    • Message ID
    • Symptoms created from information in STATUS CPU output
    For more information, see Searching problem reporting databases.
  2. If the search finds no match, remove some symptoms or add some symptoms. Search again. Continue searching for matches by adding or removing symptoms.
  3. If the search finds that the problem was previously reported, request the problem fix. If not, continue with Gathering additional data for performance problems. Use the problem data gathered there to create more symptoms; use these symptoms in later searches.
Related information:
Parent topic: Searching the problem reporting database