Step for searching the problem reporting database

Use the following steps to search a problem reporting database to determine if this is a known problem.

1. Use a free-format search argument developed from the symptoms. For more information, see Searching problem reporting databases.
2. If the search finds no match, remove some symptoms or change the symptoms. Search again. Continue searching for matches by adding, removing, and changing symptoms.
3. If the search finds that the problem was previously reported, request the problem fix. If not, continue with the next step. Use problem data from following steps to create more symptoms; use these symptoms in later searches.