Searching for a known problem

Use the following search argument of standardized symptoms when performing a search for a known problem in the Technical Support database, IBMLink or when reporting a problem to IBM®:

The standardized symptom table describes common symptom keywords to use while doing a search for a known problem or reporting a problem to IBM:
Table 1. Standardized symptom keyword list
Free-format symptom Problem data
ABENDxxx Any system abend except JES3; where xxx is the hexadecimal value of the abend code, always 3 digits including leading zeros
ABENDDMxxx JES3 abend; where xxx is the hexadecimal value of the abend code, always 3 digits including leading zeros
ABENDUxxxx User abend; where xxxx is the user abend code
AMODE31 Program running in AMODE 31 (31-bit mode)
AMODE64 Program running in AMODE 64 (64-bit mode)
ARnn Access register; where nn is the decimal register number without leading zeros
CRnn Control register; where nn is the decimal register number without leading zeros
D/Txxxx Device type; where xxxx is the device number
DATASET Data set
DEQ Dequeue
DESCCODEnn WTO descriptor code; where nn is the decimal value of the code, 1-13, without leading zeros
ENQ Enqueue
ERRNO2n...n Where n...n is the 4 byte hexadecimal value of the errno2
ERRNOJRn...n Where n...n is the 4 byte hexadecimal value of the errnojr
ERRNOnnn Where nnn is the errno in decimal
HANG Always include this form of the word
I/O Input Output
KEYn PSW Key or Storage Key (in hex)
KEYnn PSW Key or Storage Key (in dec)
LATCH#nn Where nnn is decimal latch number without leading zeros (for example: LATCH#2)
LOOP Always include this form of the word
LPAR Logical Partition (PR/SM™)
LU62 Logical Unit 6.2 protocol
MIH Missing interrupt handler
MSGxxxx Any message except JES2 messages; where xxxx is the complete message id of any length
MSGHASPxxx JES2 messages; note that the '$' prefix has been removed and xxx is the message id of any length
OVERLAY Storage overlay; always include this form of the word
PAGEFIX Page-Fix
PICxx Program Interrupt Code associated with ABEND0Cx; where xx is the interrupt code, always 2 digits with leading zeros
Rxxx Release level; where xxx is the product release level
RCnn Return code; where nn is decimal or hexadecimal and at least two digits
REGnn General purpose register; where nn is the decimal register number without leading zeros
ROUTCODEnnn WTO route code; where nnn is the decimal value of the code, 1-128, without leading zeros
RSNxxx Reason code; where xxx is the hexadecimal reason code of any length
SADMP Stand-alone dump
SIGxxxx Where xxx is the name of the signal (for example: SIGTERM)
SIO Start Input Output
SMFTYPEnnn SMF type records; where nnn is the decimal value of the record, 0-255, without leading zeros
SUBTYPEnnn SMF subtype records; where nnn is the decimal value of subtype, 0-255, without leading zeros. Also make sure the SMFTYPEnnn is included
SPnnn Subpool number; where nnn is the decimal value of subpool, 0-255, with no leading zeros
SVCnnn Supervisor Call; where nnn is the decimal value of the SVC, 0-255, with no leading zeros
VOLSER Volume serial
WAIT Always use this form of the word
WAITxxx System wait state; where xxx is the hex value of the wait code, always 3 digits including leading zeros
Z/ARCHITECTURE 64-bit mode

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