Troubleshooting: Install / upgrade problems

This section addresses general problems related to installation or upgrade of Response Time agents. See the sections that follow for any additional installation or upgrade problems associated with particular agents.

Cannot start Response Time agents if the upgrade process is cancelled
Restoring profiles after upgrading ITCAM for Transactions
Workspace modification is missing after agent upgrade
Warning message is displayed during fix pack installation
Changing file permission error occurs when upgrading the agent with a non-root user ID
No agent uninstall options available on Windows Add or Remove Programs page
On UNIX, when an agent is uninstalled, the support files for that agent are also uninstalled
On UNIX and Linux, when agent support is uninstalled, some support files may remain
During installation, some subsections might not be selected by default
Failed or cancelled installations do not remove the GSKit libraries
The Rational Performance Tester associated editor is overwritten
Warning message is displayed during UNIX agent installation
If a previous installation fails and is not cleaned up completely, subsequent installations use the previous installation directory
Failed or cancelled installations do not remove all files
Agent configuration dialog is not displayed during an installation upgrade
Application and transaction names display as question marks
Cognos reports fail to start
The problem: After upgrading to ITCAM for TransactionsV7.4, Cognos reports fail to start in Tivoli Common Reporting.

Parent topic: Response Time troubleshooting