Restoring profiles after upgrading ITCAM for Transactions

The problem: After upgrading your ITCAM for Transactions installation (for example, from version 7.1 to version 7.2), the Transaction Reporter topology view no longer displays certain components that had been displayed in the previous version.

The solution: This behavior is most likely caused by the filtering feature that operates at the Transaction Collector level.

The ITCAM for Transactions upgrade process does not touch the existing profiles. Consequently, the filtering might need to be updated for the Transaction Collector to include all data. Typically, topology components are missing for WebSphere Application Server, WebSphere MQ, and WebSphere Message Broker.

A filtering issue is also indicated if the Aggregation Periods workspace for Transaction Collector shows a high number of excluded records, as illustrated in the following example:

Example of Aggregation Periods table view showing a high number of excluded records

The default profile, Tracking_Defaults.xml, resides on the Application Management Console agent host in the <ITM_HOME>\kt1depot\T3\camconfig directory. If you compare the default Tracking_Defaults.xml files from the previous and current versions of ITCAM for Transactions, you might notice that certain applications are omitted in the current version, such as WebSphere MQ, IMS, CICS, and WebSphere Message Broker. You need to add these missing default applications back into the default profile.

You should also use the topology view that you generated in the previous version of ITCAM for Transactions to assist you in identifying the applications that need to be added.

See ../AMC_Editor/AMCE.ditamap for instructions on adding applications, adding transactions to applications, and adding filters to transactions, using the Application Management Configuration Editor.

Important: Do not edit these XML files manually. Use these files as a guide to what needs to be added in the Application Management Configuration Editor.