Internet Service Monitoring profiles are Out of Sync
The problem: The Internet Service Monitoring agent detected discrepancies between the Internet Service Monitoring profile definitions on the agent, and the same profile definitions on the Tivoli Enterprise Portal Server.
A status of Out of Sync is shown in the Internet Service Monitoring Configuration window.
The agent compares the Internet Service Monitoring profile
definitions on the Tivoli Enterprise Portal Server with
the active Internet Service Monitoring profile
XML files in the ISMHOME\profiles\active directory
on the agent. Discrepancies can occur for the following reasons:
- The ismbatch command was used to create or modify a profile, so the profile was not saved to the Tivoli Enterprise Portal Server.
- The local XML profile files on the agent were manually edited.
- A configuration action failed. For example, an attempt was made to modify the configuration when the agent where the profile is deployed was offline.
The solution: Resynchronize the agent to replace the active profile XML files on that agent with the current definitions of those profiles on the Tivoli Enterprise Portal Server database.
To resynchronize the profiles on an agent:
- In the Systems list in the Internet Service Monitoring Configuration window, select an agent with a status of Out of Sync.
- Click Resync Agent.
- Click OK to confirm that you want to replace the local profiles with those profiles stored on the Tivoli Enterprise Portal Server.