Internet Service Monitoring troubleshooting
Use this information to help troubleshoot any problems that you may encounter with Internet Service Monitoring.
- Troubleshooting the Internet Service Monitoring installation
If you are experiencing difficulties after installing Internet Service Monitoring check here first to help you resolve any problems. - Troubleshooting the Databridge
- Internet Service Monitoring monitors do not start and cannot save profiles
The problem: There are many problems including that the Internet Service Monitoring monitors do not start, the situations and Take Actions are not working, the profiles do not save to the agent, and resynchronization is failing. - Old HTTP, HTTPS, ICMP, or TRANSX profiles are not working properly after upgrade
The problem: HTTP, HTTPS, ICMP, or TRANSX profiles do not work as expected after upgrading to Internet Service Monitoring V7.2 or V7.3 and running an ismbatch command, such as -copy, -activate, -monitoring, or -addoidold. - HTTP service tests return error code 500
The problem: When testing an HTML page, the monitor returns the HTTP error code 500, even though the target page can be viewed with a browser. - Databridge terminates unexpectedly
The problem: The Databridge is correctly configured and has been running for a long period of time, then terminates unexpectedly. The bridge.log file contains the message TimeStamp Warning: New value for field Identifier truncated to 255 characters. - Events are not forwarded to the ObjectServer
The problem: After correct operation for some time, the ObjectServer module stops sending events to the target ObjectServer, and the Databridge log file, bridge.log, contains messages of the format TimeStamp Error: Queue 0 full, event from ip_address:port is lost! - Internet Service Monitoring remote deployment fails
The problem: Deploying an Internet Service Monitoring agent remotely to a Windows computer fails. - Internet Service Monitoring profiles are Out of Sync
The problem: The Internet Service Monitoring agent detected discrepancies between the Internet Service Monitoring profile definitions on the agent, and the same profile definitions on the Tivoli Enterprise Portal Server. - Error KFWITM393E
The problem: When I run the ismconfig command, the command fails with the error message "KFWITM393E User ID or password is invalid". - SOAP monitor fails to connect to SOAP service
The problem: The SOAP monitor fails to connect to the SOAP service and the the following error message can be seen in the soap.log file. - ismconfig does not process SOAP input correctly
The problem: On Windows systems, when using ismconfig.cmd, the string '\" \"' will be parsed as '\ "'. - Cannot uninstall Internet Service Monitoring
The problem: If Internet Service Monitoring is installed on a system with IBM Tivoli Monitoring V6.2.3, it cannot be uninstalled using the uninstall.sh script supplied.
Parent topic: Troubleshooting Guide