Provides a starting point for analyzing problems. You should
begin all service actions with this procedure.
This is the starting point for diagnosing and repairing
servers. From this point, you will be guided to the appropriate information
to help you diagnose server problems, determine the appropriate repair
action, and then perform the necessary steps to repair the server.
A system attention light indicates there is a serviceable event (an
SRC in the control panel or in one of the serviceable event views)
on the system. This procedure will guide you through finding the serviceable
event.
Note: In this topic, control panel and operator
panel are synonymous.
Before beginning, perform
as many of the following tasks as possible:
- Verify the symptoms and service call data, including:
- The server machine type, model number, and serial number.
- The customer problem number.
- A reference code (SRC, SRN or progress code). If you do not have
a reference code, ask the customer for the date and time of the problem.
- Any available location code information
- Any data stored in:
- the service action event log in Service Focal Point
- the Service Action Log (i5/OS® servers)
- other operating system-specific logs as directed
- Symptoms reported to you by the customer.
- Symptoms reported to you by the service support center.
- Symptoms reported to you by an attached input/output (I/O) device,
for example, a disk drive enclosure expansion drawer.
- Record information to help you return the server to the same state
that the customer typically uses, such as:
- Ensure that the customer has put the server into a state in which
you can perform service tasks.