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PI86325: WHEN USE LOCAL HELP SYSTEM, SET URL(LOCALHOST) DOES NOT WORK.

A fix is available

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APAR status

  • Closed as program error.

Error description

  • Reproduce Procedure.
    
    1. Installation for local HELP system.
    2. Start bath file.
    3. Change help resource as guide ( http://localhost:9090/kc/ )
    4. But happen error message
    5. If use other address, work well. (
    http://localhost:9090/kc/SSB2MU_8.1.5 )
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * rhp                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Customer network environment is can't access outside web. So *
    * they decided use Rhapsody help system in client PC           *
    * and installed. But the local address set in the help system  *
    * of the Rhapsody does not work. ( http://localhost:9090/kc/ ) *
    * but if use this ( http://localhost:9090/kc/SSB2MU_8.1.5 )    *
    * instead, it open.                                            *
    * As you know this page 01.image.png explained use it (        *
    * http://localhost:9090/kc/  ).                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • If you look at the version of this help page in the KC for the
    most recent version of Rhapsody (8.3) -
    https://www.ibm.com/support/knowledgecenter/SSB2MU_8.3.0/com.ibm
    .help.common.remote.rcp.nolhu.doc/topics/t_configure_local_help.
    html
    
    you will see that the topic tells you in a note near the top
    that if you are installing help for use with Rational Rhapsody,
    you should instead refer to the instructions in this document:
    http://www.ibm.com/support/docview.wss?uid=swg27048507
    
    In that separate document for Rhapsody, you will see that in
    step 5 (in the second numbered list) it gives the correct URL
    structure - the one referred to in the comments on this work
    item.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI86325

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    815

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-23

  • Closed date

    2018-06-17

  • Last modified date

    2018-06-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R815 PSY

       UP



Document information

More support for: Rational Rhapsody

Software version: 815

Reference #: PI86325

Modified date: 17 June 2018