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IT17765: GETTING "CANNOT RETRIEVE DATA" MESSAGE FROM OPERATIONS CENTER BECAUSE OF TRUNCATION OF DATA SENT FROM SERVER

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APAR status

  • Closed as program error.

Error description

  • When selecting any panel on the Spectrum Protect Operations
    Center, the "Cannot Retrieve Data" message is displayed.
    This is the results of a SQL script that is used for displaying
    data in the Operations Center being truncated and leading to the
    error being displayed.
    In the Operations Center log similar to the following can be
    seen:
    
    
    Client>BAD
    JSON:{"clazz":"com.ibm.evo.rpc.RPCResponse","messages":["Error
    invoking the RPC method:
    com.ibm.tsm.gui.rpc.handlers.StatusRPC.getDashBoardData",{"clazz
    ":"com.ibm.tsm.command.TsmCmdException","errorCode":502,"msgKey"
    :"ANRG0202E","command":"UNKNOWN","tsmSvrMsgs":["Unexpected
    character '·' on line 1, column
    3448"],"excpCause":null,"excpStack":null}],"result":null}
    
    
    IBM Spectrum Protect Versions Affected:
    IBM Spectrum Protect Server versions 7.1.7 and higher on Unix
    supported platforms
    | MDVPARTL 7.1.7.0-TIV_5698MSV | (IT15383)
    
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    TSM OC "Cannot Retrieve Data" "BAD JSON" "Error invoking the RPC
    method" IT15383
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager server users using Operation  *
    * Center.                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.100 and 7.1.8. Note    *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    and Linux.
    Platforms fixed:  AIX, HP-UX, Solaris, and Linux
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT17765

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-02

  • Closed date

    2016-11-18

  • Last modified date

    2016-11-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT17765

Modified date: 18 November 2016