IT15383: DATA NOT DISPLAYING IN OPERATIONS CENTER DUE TO TRUNCATION OF DATA SENT FROM SERVER.

7.1.7.000-TIV-TSMSRV-SolarisSPARC
7.1.7.000-TIV-TSMSRV-Linuxs390x
7.1.7.000-TIV-TSMSRV-Linuxppc64
7.1.7.000-TIV-TSMSRV-WIN
7.1.7.000-TIV-TSMSRV-Linuxx86_64
7.1.7.000-TIV-TSMSRV-HP-UX
7.1.7.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 7 (7.1.7.000) Downloads

APAR status

• Closed as program error.

Error description

• The results of a SQL script that is used for displaying
  data in the Operations Center is being truncated. The
    truncation leads to the an error being displayed in the
    Operations Center that is similar to the following:
      Error occured while making the Web server request.
      JSON.parse: bad control character in string literal
      at line 1 column 282 of the JSON data.
  Tivoli Storage Manager Versions Affected:
    All servers at 7.1.5 and above.
  Customer/L2 Diagnostics (If Applicable)
    Using your Administrative Command Line Client (dsmadmc)
    connect to your HUB server and issue the follow select
    statement:
  
    SELECT * FROM TSMGUI_STATUS_DATA
  
    Go through the results and look for data that appears
    to be truncated around the 2000th character.
  
         ELEMENT: SESSIONINFO
      SUBELEMENT: NETWORKBYTES
            DATA: {"TSMJSONID":1,"APPCOUNT":201,
              "APPLBYTESCUR":[290887039601,...151773705285,
              105891421801,43746900033,319593307578,1
    The data above has been snipped, but notice the 1 on the
    end has not been terminated with a "]}". This is due to
    the results being truncated.
  Initial Impact:
    Medium
  Additional Keywords:
    OC TSM Spectrum Protect cannot retrieve data
  

Local fix

•   N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.7. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels