Troubleshooting Operations Console connection

The Operations Console client (PC) keeps a set of logs that can be used by IBM® development in assisting with customer issues. These logs are not meant to be used by the end user. Details of what to capture and its format change often to keep current with the types of issues being reported. If you report a problem to your service provider, you might be asked to send specific logs from the PC, as well as data captured by the system.

Settings dialog window

Operations Console has a built-in, hot-key-activated, settings dialog window that has special options used to help troubleshoot problems. The Settings window is activated by pressing and holding the Alt and Shift keys and then pressing the s key before releasing all three keys (ALT+Shift+s). The options to split the log files can be very helpful to your service provider, especially if you have many connection configurations. Splitting the logs so each configuration has its own log makes it easier to find problems. When only one connection has a problem, activity in other connections aren't seen in the log.

It is highly suggested that the user not make any other changes or turn on any other functions without advice from your service provider. Improper use of the options on this window may cause unpredictable behavior on any or all configured connections.

There is also a hot-key-activated function to capture the screen data when the connection is not responding correctly. To capture the screen data, select the configuration and press Ctrl+C. This will dump the contents of the last ten screen buffers (three screens of data) and the timestamp they were received into the connection log. This log can be used by support or development to see what the last updates to the emulator were. Activating this process a second time without changes to the screen will not produce any more data to the connection log.

With the addition of autodiscovery of systems and PCs comes another hot-key activation function. When Operations Console is started, the discovery process is also started. If you have active connections to other systems and have just completed the setup of a new system that should be discoverable, you can start a new discovery process by pressing and holding the Alt and Shift keys, and then pressing the w key (Alt+Shift+w). When the discovery process is completed, your new system is shown and you can start a connection to it.