Configuring your service connection

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Electronic Service Agent can connect to IBM® Support through direct Internet (direct HTTPS connection), service and support proxy, or HTTP proxy connection paths. IBM Electronic Service Agent uses IPv4 to connect to the IBM Electronic Support website.

Note: If you use the default direct Internet connection, no additional configuration action is needed.

Specifying connection paths is done using the System Management Interface Tool (SMIT). These are the connection paths that Electronic Service Agent will use to report problems and send service information to IBM Support. Select Help from the SMIT panels if you have questions about the specific panel or the information to enter.

To specify connection path information, complete the following steps:

  1. Log on to the system as root for AIX® or padmin for VIOS.
  2. Enter smit for AIX or cfgassist for VIOS at the command prompt.
  3. Select Electronic Service Agent > Configure Service Connectivity.
    Tip: If you are using AIX, you can go directly to the Electronic Service Agent connectivity panel by entering smit srv_conn at the command prompt.
  4. Select from the following:
    • Create/Change Service Configuration > Create/Change Primary Service Configuration
    • Create/Change Service Configuration > Create/Change Secondary Service Configuration
    • Create/Change Service Configuration > Create/Change Tertiary Service Configuration
    If the primary service connection is not configured, busy, or unavailable, the secondary or tertiary service connection is used.
  5. Select the Connection Type of the service connection you are creating or changing.
    Note: A proxy connection minimizes the number of systems that are directly connected to the Internet.
  6. To complete the configuration of the connection to IBM Support, see the information for the connection type that you selected.