Connecting to IBM Support through a proxy

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Connecting Electronic Service Agent through the IBM® Service and Support proxy or your HTTP proxy can be fast and easy from your business network, and minimizes the number of systems that are directly connected to the Internet.

If you decide to use the IBM Service and Support proxy, create the proxy on an exit point system. See Common exit point topology in the Topology topic for information about using an exit point for Electronic Service Agent. Then go to Creating the IBM Service and Support proxy before specifying the proxy connection type.
To specify a proxy connection type, complete the following steps:
  1. Enter yes in the Test service configuration field to automatically test the connection after all information is entered and Enter is pressed.
  2. In the IP address field, enter the IP address of the proxy server through which this system will attempt to connect.
  3. In the Port field, enter the port number on which the proxy server accepts connections.
  4. In the Authentication userid ID field, enter the user ID to use if the proxy server requires authentication.
  5. Enter the password interactively when prompted if the proxy server requires authentication.
  6. After the connection information is entered, press Enter to create or change the service configuration and to test the connection path if previously selected.
Go to Specifying contact and location information to specify the location of your system and the name of the person to contact about the system.