IBM InfoSphere Master Data Management, Version 11.3

Troubleshooting and support for virtual and physical MDM

To isolate and resolve problems with your IBM products, the troubleshooting and support information contains instructions for using the problem-determination resources.

Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
Getting fixes from Fix Central
You can use Fix Central to find the fixes that are recommended by IBM Support for various products. With Fix Central, you can search, select, order, and download fixes for your system with a choice of delivery options.
Contacting IBM Software Support
IBM® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.
Subscribing to Support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.
Support tools
IBM Support provides several tools that can help you to diagnose and troubleshoot InfoSphere® MDM issues.
Troubleshooting general issues
Use the following topics to help resolve common issues in virtual and physical MDM.

Last updated: 25 Nov 2015