Troubleshooting the installation

If you encounter difficulties installing the products, you can check the installation logs or the limitations and known issues technote.

You can find general information on Installation Manager and how to use it in the IBM® Installation Manager information center.

When contacting IBM support, make sure that you have the following information at hand:

• Version of Installation Manager installed

• Offerings installed and these version numbers

• Operating System

• Installation Manager logs

Installation logs

If you have difficulties installing the product through Installation Manager, retrieve the installation logs to find out more information on the issues encountered.

• Installation Manager:
  • Windows 2000, XP, and 2003: C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs
  • Windows Vista, 7, and 2008: C:\ProgramData\IBM\Installation Manager\logs\.settings\logs
  • UNIX: /var/ibm/InstallationManager/logs
  For more information, see Finding IBM Installation Manager troubleshooting logs.
• Launchpad:
  • Windows: %TEMP%\IBM_LaunchPad_<InstallType>\

    %TEMP% is the environment variable that defines the location of your Temp directory. <InstallType> refers to the type of installation that you selected. If the launchpad fails before even starting the installation, no installation type is indicated in the folder name.

  • UNIX: /tmp/IBM_LaunchPad_<InstallType>/

Limitations and known issues

To find a list of the current limitations and known issues, check the technote Known limitations in Operational Decision Manager V 8.0.1