Setting up administration notifications

Set up the service to send email notifications that report when specific types of errors occur in the service.

About this task

The types of errors that are reported currently include directory synchronization errors, and mail routing issues that might occur when routing to an on-premises NRPC mail hub.

Procedure

  1. Log on to the service as an administrator.
  2. If your account also has the User role, click Admin > Manage Organization.
  3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
  4. Click Account Settings.
  5. Click Email Notifications.
  6. In the Send administrator notifications to these addresses box, type each address to send notifications to. Specify any Internet-formatted address, either internal or external to the service. For example, type branney@renovations.com.
  7. Optional: To send a test notification to each new or changed address, select Send test notification to newly added addresses.
  8. Select the language to use in the notifications.
  9. In the Reminder interval field, specify how frequently to resend notifications that are related to the same error. Acceptable values are 1 - 7 days.
  10. Click Save.

Results

If an error occurs in the service, an email is sent to the specified addresses. For example, if a directory synchronization error occurs in the service, the email is formatted as follows:

Sender: SmartCloud

Subject: message summary[SCN-dirsyncNotify]

Body: message details

The body of the email provides a link to a page in SmartCloud Notes® Administration Account Settings that provides more information about the error.

Note: If you select the Send test notification to newly added addresses, a test email with the subject New administration email address added [SCN-admintest] is sent to each new or changed address. If an expected test notification is not received, verify that the address is specified correctly. No error message is shown if the email cannot be delivered.