Troubleshooting the sensor

This topic describes common problems that occur with the Sun Fire SysControl (SC) sensor and presents solutions for those problems.

Sensor fails with a timeout error

Problem

During a discovery, the sensor fails with a timeout error.

Solution

In the etc/collation.properties file, add the following property, where value is the number of milliseconds allowed for the sensor to run:

com.collation.discover.agent.SyscontrolAgent.timeout=1200000

Increase the value, until the sensor no longer fails with a timeout error.

Problem

The following message is displayed:

Error Message: CTJTD3021E: The sensor fails in a remote server:
 discoverSystemController: getModelObject failure

Solution

In the etc/collation.properties file, add the path configuration for command execution (for example, /opt/SUNWSMS/bin):

com.collation.discover.agent.path.SunOS=/usr/local/bin:/bin:/usr/bin:
/usr/X11R6/bin:/usr/sbin:/sbin:/opt/SUNWSMS/bin