Getting support for IBM Integration Bus on Cloud

Access support for IBM® Integration Bus on Cloud from an on-line forum, or from IBM Support.

Before you begin

• To check the current operational status of IBM Integration Bus on Cloud and details of planned maintenance, see the status page (IBM Integration Bus on Cloud status).
• Check the troubleshooting topic to see if a solution is provided for the issue that you are experiencing (see Troubleshooting).

About this task

If you sign up to use IBM Integration Bus on Cloud free for 30 days, or choose the on-demand subscription, you can access support through an on-line community. If you sign up for a 12-month subscription, you can also submit problems to IBM Support.

To access support for IBM Integration Bus on Cloud, use one of the following methods.

• To access support from the on-line community forum, click Help , then select Forum.

  Alternatively, you can access the forum at the following location: https://developer.ibm.com/integration/support-ibm-integration/#tabiibcloud.

• If you purchased a 12-month subscription to IBM Integration Bus on Cloud, you can raise a problem with IBM Support. You can raise a PMR at the following location: https://developer.ibm.com/integration/support-ibm-integration/#tabiibcloud.

  For more information, see Contacting IBM Software Support in the IBM Integration Bus product documentation.