Before reporting a problem to IBM, search the problem-reporting
data bases for the problem and possible solutions. If the problem
cannot be resolved using the problem-solving database, then assemble
the following information as appropriate before contacting IBM:
Provide the data as stated in the appropriate section for the
type of problem.
Operating system type and version you are running HCM on.
Version of HCD on the host
Service Level of HCM
The type of connection between the host and PC including all software
names and versions.
The last message that HCM displayed in the status bar (bottom
of window), particularly if HCM abends during IODF load/resync.
The exact circumstances and actions that lead up to the error.
Information about content and size of the used IODF and configuration
files.
In certain cases IBM might ask you for the configuration file and associated IODF in order to
recreate the problem.